Terms of service
Last Updated: August 19, 2026
Welcome to Fiona & Co. These Terms of Service ("Terms") govern your use of fionaco.com (the "Site") and any purchases or services provided through the Site.
Fiona & Co. is operated by Seta Services. Throughout these Terms, the terms "Fiona & Co.", "we", "us", and "our" refer to Seta Services trading through Fiona & Co.
By accessing our Site, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before making a purchase.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded under applicable consumer law.
1. Our Online Store
Fiona & Co. is an online women's fashion retailer offering clothing, footwear, accessories, and related products through our Site.
You may use our Site only for lawful purposes and in accordance with these Terms.
By placing an order with us, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement.
2. Product Information
We do our best to ensure that product descriptions, photographs, sizing information, colours, prices, and other details shown on our Site are as accurate as reasonably possible.
However, colours and appearance may vary slightly depending on lighting, photography, screen settings, device displays, and individual product variations.
Product measurements and sizing guides are provided as a general guide. Where available, we recommend reviewing the sizing information shown on the relevant product page before ordering.
We may update product information, availability, pricing, or descriptions where reasonably necessary.
3. Prices and Payments
Prices are displayed in the currency shown on our Site at the time of your purchase.
The total amount payable will be displayed during checkout before you complete your purchase.
We may offer promotional prices, discount codes, sales, or other special offers from time to time. Unless otherwise stated, promotions cannot be combined with other offers.
Payment must be successfully authorised before an order can be processed.
If we discover an obvious pricing, payment, or technical error relating to an order, we may contact you to correct the issue before fulfilment. If an affected order cannot be completed and payment has already been received, the relevant amount will be refunded.
4. Orders and Order Acceptance
After placing an order, you will normally receive an order confirmation by email.
We reserve the right to decline or cancel an order before fulfilment where there is a legitimate reason to do so, including:
- Payment cannot be authorised
- A product is unexpectedly unavailable
- Incorrect pricing or product information has been displayed
- We reasonably suspect fraudulent or unauthorised activity
- The order violates these Terms or applicable law
If we cancel an order after payment has been received, we will refund the applicable amount using the original payment method where reasonably possible.
5. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Any delivery timeframe displayed on our Site is an estimate unless we expressly state otherwise. Delivery times may occasionally be affected by factors outside our reasonable control, including carrier delays, customs processing, high-volume periods, weather events, or other disruptions.
Once your order has been dispatched, tracking information may be provided where available.
Please ensure that your delivery address is complete and correct before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.
Nothing in this section limits any rights you may have under applicable consumer law where an order is not delivered within an agreed or legally required timeframe.
6. Returns, Refunds and Our 30-Day Guarantee
We want you to feel comfortable shopping with Fiona & Co. We therefore offer a 30-day money-back guarantee, subject to the conditions described in our Return & Refund Policy.
If you would like to request a return, please contact us within the applicable return period and follow the return instructions provided by our customer service team.
Our voluntary return policy is provided in addition to any statutory rights you may have under applicable consumer law.
Nothing in our Return & Refund Policy or these Terms excludes or limits rights relating to faulty, damaged, unsafe, incorrectly described, or otherwise non-compliant products where those rights cannot lawfully be excluded.
7. Promotions and Sale Items
From time to time, Fiona & Co. may offer discounts, promotional campaigns, storewide sales, clearance pricing, or promotional codes.
Promotional offers may be subject to specific conditions, including an expiry date, minimum order amount, eligible products, or limits on how often a promotion may be used.
We reserve the right to modify or end a promotion where reasonably necessary, provided this does not affect orders already validly completed or any rights that cannot legally be excluded.
8. Customer Accounts
If customer accounts are available on our Site, you are responsible for keeping your login information confidential and for activity carried out through your account.
Please contact us if you believe your account has been accessed without permission or your login details have been compromised.
We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.
9. Intellectual Property
The content made available through our Site, including our branding, layout, graphics, photographs, product presentation, text, logos, and other materials, may be protected by intellectual property rights.
You may use our Site for your personal, non-commercial shopping purposes.
You may not reproduce, distribute, copy, sell, exploit, or commercially use protected content from our Site without permission from the relevant rights holder, except where permitted by law.
10. Acceptable Use
You must not use our Site or services to:
- Violate applicable laws or regulations
- Commit or attempt fraud
- Provide false or misleading information
- Interfere with the security or operation of the Site
- Transmit malware, viruses, or harmful code
- Attempt unauthorised access to our systems or customer information
- Scrape or automatically collect information from the Site in an abusive manner
- Use the Site in a way that infringes the rights of another person or organisation
We may restrict access to our Site where we reasonably believe these Terms have been seriously or repeatedly violated.
11. Third-Party Services and Links
Our Site may contain links to or integrations with third-party services, including payment providers, shipping providers, social media platforms, or other external websites.
Third-party websites and services operate independently from Fiona & Co. and may be governed by their own terms and privacy policies.
We are not responsible for the content, availability, privacy practices, or actions of independent third-party websites, except to the extent responsibility cannot lawfully be excluded.
12. Reviews and Customer Content
If you submit a product review, comment, photograph, feedback, or other content to Fiona & Co., you confirm that you have the right to submit that content and that it does not unlawfully infringe the rights of another person.
You remain responsible for the content you submit.
Where you voluntarily submit content for publication, you grant us permission to display and use that content in connection with our Site and business, subject to applicable law and our Privacy Policy.
13. Website Availability
We aim to keep our Site available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
We may temporarily suspend, update, maintain, modify, or restrict parts of the Site where reasonably necessary for maintenance, security, technical, or operational reasons.
14. Disclaimer and Limitation of Liability
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, remedy, or liability that cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, Fiona & Co. will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of our breach of these Terms.
We are not responsible for losses caused solely by events outside our reasonable control, except where applicable law provides otherwise.
15. Privacy
Your submission of personal information through our Site is governed by our Privacy Policy.
Please review our Privacy Policy for information about how Fiona & Co. collects, uses, stores, and shares personal information.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on this page together with an updated revision date.
Changes will not retrospectively remove rights that have already arisen under an existing purchase where those rights cannot lawfully be changed.
17. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
18. Governing Law
Fiona & Co. is operated by Seta Services, a business based in the Netherlands.
These Terms are governed by the laws of the Netherlands, subject to any mandatory consumer protections or rights that apply to you based on your location and that cannot lawfully be excluded by agreement.
19. Contact Information
If you have any questions about these Terms of Service, an order, or Fiona & Co., please contact us using the details below.
Store Name: Fiona & Co.
Legal Company Name: Seta Services
Chamber of Commerce Number: 92397379
VAT Number: NL004950717B85
Email: info@fionaco.com
Phone: +61 2 9037 3833
Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands
We aim to respond to customer enquiries as quickly as possible, generally within 24 hours on business days.
Fiona & Co.