Privacy Policy

Last Updated: August 19, 2026

This Privacy Policy explains how Fiona & Co., operated by Seta Services ("Fiona & Co.", "we", "us", or "our"), collects, uses, stores, and shares your personal information when you visit our website, use our services, make a purchase through fionaco.com, or otherwise communicate with us.

In this Privacy Policy, "you" and "your" refer to anyone using our website or services, including customers and website visitors.

We value your privacy and aim to handle your personal information responsibly and transparently.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services, our privacy practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on our website and the Last Updated date will be revised accordingly.

2. Personal Information We Collect

The information we collect depends on how you interact with Fiona & Co.

Information You Provide Directly

We may collect information including:

Your name
Billing address
Shipping address
Email address
Phone number
Order details
Payment confirmation
Account information, where applicable
Information you provide when contacting customer service
Marketing preferences

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, and similar technologies.

Device and browser information
IP address
General location information
Pages and products you view
Items added to your cart
How you navigate our website
Referral information
Your interactions with our website and advertisements

Information From Third Parties

We may receive information from third parties that help us operate Fiona & Co., including Shopify and other e-commerce providers, payment processors, shipping and fulfilment partners, analytics providers, and advertising or marketing platforms.

3. How We Use Your Personal Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Send order confirmations and updates
Arrange shipping and delivery
Provide tracking information
Process returns, refunds, or exchanges
Respond to customer service enquiries
Improve our website and customer experience
Detect and prevent fraudulent or suspicious activity
Comply with applicable legal obligations
Send marketing communications where permitted

4. Marketing and Advertising

We may use your information to send promotional emails or other marketing communications where you have subscribed or where otherwise permitted.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Opting out of marketing communications will not prevent us from sending important messages relating to your orders, payments, deliveries, returns, refunds, or customer service enquiries.

5. Cookies and Similar Technologies

Like most online retailers, Fiona & Co. uses cookies and similar technologies to operate and improve our website, remember preferences, understand website activity, analyse performance, and support advertising and marketing.

Most browsers automatically accept cookies, although you can usually change your browser settings to remove or block them. Disabling certain cookies may affect the functionality of some parts of our website.

6. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our store and provide our services.

E-commerce and website providers
Payment processors
Shipping and logistics providers
Fulfilment partners
Customer service providers
Analytics providers
Advertising and marketing partners
Professional advisers
Government authorities or regulators where required by law

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.

7. International Data Processing

Fiona & Co. is an online retailer operated by Seta Services, based in the Netherlands, and serves customers in Australia.

We also work with service providers that may operate in different countries. As a result, your personal information may be stored, processed, or accessed outside Australia or outside the country in which you live.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with legal, accounting, or regulatory obligations.

10. Third-Party Links

Our website may contain links to third-party websites or services. Fiona & Co. is not responsible for the privacy practices, security, or content of those third-party websites.

11. Children's Privacy

Our services are intended for a general adult audience and are not specifically directed towards children.

If you believe a child has provided personal information to us inappropriately, please contact us.

12. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights relating to your personal information.

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information where applicable
Withdraw consent where processing is based on consent
Object to or restrict certain uses where applicable
Opt out of marketing communications
Make a complaint about how your information has been handled

To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before completing certain requests.

13. Privacy Questions and Complaints

If you have a question or concern about how Fiona & Co. handles your personal information, please contact us. We will do our best to review and resolve your concern as quickly as possible.

14. Contact Information

For questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us using the details below.

Store Name: Fiona & Co.

Legal Company Name: Seta Services

Chamber of Commerce Number: 92397379

VAT Number: NL004950717B85

Email: info@fionaco.com

Phone: +61 2 9037 3833

Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

We aim to respond to customer enquiries as quickly as possible, generally within 24 hours on business days.

Fiona & Co.