Shipping Policy

Last Updated: August 19, 2026

At Fiona & Co., we want your order to arrive safely and without unnecessary surprises. We work with trusted fulfilment and delivery partners to provide reliable shipping throughout Australia.

Below you can find everything you need to know about processing times, estimated delivery, tracking, and address changes.

1. Shipping Overview

Our standard shipping estimates for orders delivered within Australia are:

Order Processing: 1–3 business days

Estimated Transit Time: Approximately 7–9 business days

Estimated Total Delivery Time: Approximately 8–12 business days

Standard Shipping: FREE

Business days are Monday to Friday and exclude public holidays.

Please note that delivery times are estimates rather than guarantees. During particularly busy periods, public holidays, extreme weather, carrier disruptions, or other circumstances outside our reasonable control, delivery may take a little longer.

2. Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

Our fulfilment team will then prepare your order for dispatch. Most orders are processed within 1–3 business days.

Once your parcel has been dispatched, you will normally receive a shipping confirmation email with tracking information where available.

3. How to Place an Order

For security and accuracy, orders must be placed through our online store. We do not accept orders by telephone.

Ordering through Fiona & Co. is simple:

1. Select the product, colour, size, or other options you would like.
2. Add the item to your shopping bag.
3. Proceed to checkout.
4. Enter or confirm your shipping and payment information.
5. Complete your purchase.

After your order has been successfully placed, an order confirmation will be sent automatically to your email address.

4. Shipping and Tracking

We work with a network of trusted postal and logistics partners to deliver orders throughout Australia.

The carrier used for your order may vary depending on the delivery location, fulfilment location, parcel size, and other logistical factors.

Once tracking becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow a short period after receiving your shipping confirmation for tracking information to become active. In some cases, carriers need time to scan the parcel into their network before tracking updates appear.

5. Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped separately.

This can happen when products are prepared from different fulfilment locations. If your order arrives in more than one parcel, there is no additional shipping charge to you.

6. Delivery Delays

We do our best to ensure that orders arrive within the estimated delivery timeframe, but occasional delays can happen.

Possible causes of delays may include:

• Higher-than-normal order volumes
• Carrier or postal network disruptions
• Public holidays
• Severe weather conditions
• Remote delivery locations
• Customs or logistical delays where applicable

If your order appears to be significantly delayed, please contact us at info@fionaco.com and we will be happy to look into it for you.

7. Delivery Address

Please carefully check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.

Fiona & Co. cannot guarantee successful delivery where incorrect or incomplete address information has been provided.

If a parcel is returned because of an incorrect or incomplete address supplied during checkout, please contact our customer service team so we can discuss the available options.

8. Changing Your Address After Ordering

Made a mistake in your delivery address? Contact us as quickly as possible at info@fionaco.com.

If your order has not yet entered fulfilment or been dispatched, we will do our best to update the delivery information.

Once an order has been processed or handed over to the delivery carrier, we cannot guarantee that the shipping address or delivery route can still be changed.

9. Incorrect or Missing Delivery

If your tracking shows an unusual delay, your parcel appears to be missing, or you believe there is another problem with your delivery, please contact our customer service team.

Include your order number when contacting us so that we can locate your order and investigate the issue more quickly.

Where appropriate, we may contact the delivery provider or fulfilment partner on your behalf to obtain additional information.

10. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at info@fionaco.com.

Please include your order number and, where possible, clear photographs of the damaged product and packaging. This helps our team assess the situation and assist you more quickly.

For more information about faulty, damaged, or incorrect items, please refer to our Return & Refund Policy.

11. Contact Information

If you have any questions about your order, shipping, tracking, or delivery, our customer service team is here to help.

Store Name: Fiona & Co.

Legal Company Name: Seta Services

Chamber of Commerce Number: 92397379

VAT Number: NL004950717B85

Email: info@fionaco.com

Phone: +61 2 9037 3833

Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

We aim to respond to customer enquiries as quickly as possible, generally within 24 hours on business days.

Fiona & Co.