Return Policy
Return & Refund Policy – Fiona & Co.
At Fiona & Co., we strive to provide a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return policy. Please review the terms below.
100% Money-Back Guarantee (New Items)
We offer a full money-back guarantee on all non-discounted items. If you are not satisfied, you may return your item within the return period for a full refund.
Please note: this guarantee does not apply to discounted or promotional items.
Returns & Exchanges on Sale Items
Items purchased on sale cannot be refunded, but can be exchanged for a different size or product.
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Exchanges are allowed within the return period
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Customers are responsible for all shipping costs related to exchanges
Return Shipping Costs
All return and exchange shipping costs are the responsibility of the customer.
Fiona & Co. does not reimburse shipping fees and is not liable for any return shipping expenses.
Return Period
Returns and exchanges must be requested within 30 days of receiving your order.
Requests made after this period will not be accepted.
Defective or Damaged Products
If you receive a defective or damaged item, we offer a full refund or free exchange, depending on your preference.
Please contact us as soon as possible with clear photos of the issue.
How to Start a Return
To initiate a return or exchange, please contact us at:
info@fionaco.com
Once your request is approved, you will receive detailed return instructions.
Return Requirements
To ensure your return is processed correctly:
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A completed return form must be included in your package
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Items must be returned in original condition
Returns without the required form cannot be processed.
Summary
At Fiona & Co., customer satisfaction is our priority. While refunds are only available for full-priced items, sale items can still be exchanged to ensure you receive the right fit or product.
If you have any questions, feel free to reach out to our support team at info@fionaco.com.